Refund & Returns
Refund & Returns
We want trying Relvay to feel completely risk-free. That's why every Relvay Hand Massager is backed by the boldest guarantee we could offer.
The 90-Day Jar-Test Guarantee
Here's the deal: use your Relvay Hand Massager for up to 90 days. If you can't open a stubborn jar easier than before — if your hands don't feel more relaxed and capable in everyday moments like that — just email us at support@relvay.com and we'll give you a full refund.
And here's the part that surprises people: you keep the massager. No return label, no repacking, no trip to the post office. Nothing to ship back. We'd rather you keep it and give it another chance later than deal with the hassle of a return.
How to Request a Refund
- Email support@relvay.com within 90 days of receiving your order
- Include your order number (e.g. #1001)
- Tell us briefly what didn't work for you — it helps us improve
Refund Processing
Once your refund is approved, it is processed back to your original payment method within 5–7 business days. Depending on your bank or card issuer, it may take a few extra days to appear on your statement.
Damaged or Defective on Arrival
If your massager arrives damaged or isn't working properly out of the box, we'll replace it free of charge — no questions asked. Just email support@relvay.com with your order number and a photo or short video of the issue, and we'll ship a replacement right away.
Questions?
Our support team is here for you at support@relvay.com. We typically reply within 24 hours.
