Relvay makes a pregnancy pillow. We also tell you below when you should not buy one.
The short answer
Do not wash it, use it or throw out the packaging yet. First compare what arrived with your order, photograph every piece and label, then send the seller one clear message asking them to explain the difference.
- Keep: box, bags, tags and order email.
- Compare: pieces, model, size and label.
- Ask: the seller first, in writing.
What should you do when a pregnancy pillow order arrives wrong or incomplete?
Stop, keep everything, and record the difference before you change anything. Washing, removing tags or binning the bag can make it harder to show what you received.
- Do not wash or sleep on it yet. Leave the tags on and keep the cover on the insert.
- Keep all packaging. Box, outer mailer, inner bags, shipping label, any inserts or cards.
- Open your order. Save the order confirmation email and a screenshot of the listing as it looks today, including the photos and the size and contents list.
- Lay everything out on a clean bed. Count the pieces. Note anything that looks like a different shape, color or size.
- Photograph it all. Every piece, the sewn-in labels front and back, the shipping label, and the box with the order number visible.
- Fill in the comparison table below, then message the seller.
Why check before you use it?
Because once a pillow is washed or slept on, it is harder to show it arrived that way. A few photos now are the difference between a quick reply and a long back and forth.
Thursday, 6:05 p.m.
I was 25 weeks and so ready for that box. It was lighter than I expected. I cut the tape, pulled out a vacuum bag, and inside was a cover. A nice cover, the right color, folded flat. No pillow inside it.
I actually checked the box twice, like a pillow could hide in a corner. Then I almost did the thing I always do, which is toss the cardboard and deal with it later. Instead I stopped, set the cover on the bed, and took a photo of the label next to my order screen. The label said a different size than the listing.
I still did not know if it was a packing mistake or a different product. But I knew exactly what to ask.
You do not have to decide what went wrong. You only have to show what arrived.
How do you compare what you ordered with what arrived?
Put the listing and the delivery side by side, line by line. Only write what you can see on the listing, the order email or the labels.
| Check | What the order or listing says | What arrived |
|---|---|---|
| Product and model name | Name on the listing and order email | Name on the label, box or card |
| Number of pieces | The "in the box" or "set includes" list | Count every piece, including straps and small cushions |
| Cover and insert | Cover only, insert only, or both | Is there a filled insert inside the cover? |
| Size | Listed dimensions | Size on the label, and a rough tape measure |
| Color and fabric | Chosen color, listed fabric | Color and the fabric named on the label |
| Care label | Care details on the listing | Care details on the sewn-in label |
| Packaging | Brand or seller name on the order | Name on the box, bag and shipping label |
Mark each row as matches, different or not sure. The rows marked different are your message.
What should you send the seller?
One short written message with your order number, the rows that do not match, and your photos. Ask them to explain the difference and tell you what they will do. The FTC suggests working out an online shopping problem directly with the seller first.
- Order number and delivery date.
- What you ordered, in their own listing words.
- What arrived, row by row from your table.
- Photos of every piece, the labels and the shipping label.
- A clear question: "Can you explain why this differs from my order, and send the missing part or tell me how to return it?"
Keep the tone factual. You do not need to call it fake or a scam to get an answer, and you may not know yet. A packing mistake and a changed product look the same from your side of the box.
What if the seller does not answer?
Keep records and look at your payment options. The FTC notes that if you paid by credit card and received the wrong item, you can dispute the charge, and that the dispute letter should reach the card company within 60 days of the first bill showing the error.
Read the seller's return policy before you send anything back. Note who pays return shipping and how they want it packed. Until it is sorted, keep the pieces boxed, unwashed and unused, especially anything you cannot identify from a label.
If you had doubts about the store before you ordered, our pregnancy pillow buying checklist covers what to confirm on the next one. And if all the pieces came but one looks squashed or uneven, see a new pillow that has not expanded evenly.
Frequently asked questions
My pregnancy pillow arrived with missing pieces. Can I still use it?
Wait until the seller replies. Using or washing it first can make the problem harder to show. Keep everything boxed, photograph it, and message the seller with your order number.
I only received the pillow cover. What do I do?
Check the listing and order email to see whether you bought the full pillow or a cover. If you ordered the full pillow, photograph the cover, its label and the box, and ask the seller to explain and send the insert or arrange a return.
The label on my pregnancy pillow does not match the listing. Is it fake?
You cannot tell from a label alone. It could be a packing mistake, an updated product or a different item. Record the difference and ask the seller to explain it before drawing a conclusion.
How long do I have to dispute a credit card charge for a wrong item?
The FTC says your dispute letter should reach the card company within 60 days of the first bill showing the error. Try the seller first, but do not let that window run out.
Should I throw away the packaging?
Not yet. Keep the box, bags, shipping label and any cards until the issue is closed. Many sellers need them for a return.
If your order was the Relvay 3-Piece
Here is what a Relvay 3-Piece order should contain: two wedges, a flat strap that joins them, and one small oval cushion. If any of those is missing, or the label does not match your order, email us with your order number and photos before washing anything, so we can check it against your order.
Two wedges for bump and back, joined by a flat strap, about as wide as your torso. Keep a regular pillow between your knees. $79.99, 90-day returns.
Emery's story is a composite based on real reviews and public posts from pregnant shoppers. Names and details are changed.
